Terms of use and conditions — CaribeRide
We want booking and travelling with CaribeRide to be easy. These conditions apply to the transfers, tours and excursions offered.
1. Your booking
Check that your contact details, passengers, route and dates are correct. Receiving a booking number means we have received your request; the service is confirmed when CaribeRide expressly tells you so. A payment receipt confirms the amount received and does not replace that confirmation.
2. Prices and payments
Before confirming, you will know the price and what the service includes. Transfer fares include the vehicle, driver, applicable taxes and tolls for the agreed route.
You can pay online or at the time of service, as agreed. Where a partial payment is allowed, we will tell you the remaining balance and when it is due. Prices for additional services will be disclosed and agreed in advance.
3. Changes to your trip
You can request changes by WhatsApp or email. We do not charge a penalty for handling a change, although a different route, date, vehicle category or number of passengers may change the price. We will inform you of any difference before applying it. Changes are subject to availability.
4. Flexible cancellation
You can cancel free of charge at least 24 hours before the service starts. If you have already paid, you will receive a full refund of the amount corresponding to the cancelled service.
With less than 24 hours’ notice, we will try to offer rescheduling or a refund. Reasonable, justified and non-recoverable costs may be deducted.
For round-trip or multi-leg bookings, the notice period is calculated separately for each leg.
Request cancellation by WhatsApp or email, quoting your booking number. The time we receive your message will count, even if we reply later. All times are local to the Dominican Republic.
Refunds will be made to the original payment method unless otherwise agreed. The time for the refund to appear depends on the bank or payment platform.
5. Pickup, flights and waiting
Be at the agreed place and time.
CaribeRide is flexible about airport delays. If your flight changes or you are delayed at immigration, baggage collection or customs, let us know as soon as possible so we can coordinate pickup.
The included waiting time will be communicated before the service. Any additional waiting that incurs a charge must be agreed with you. Before treating a booking as a no-show, we will try to contact you and respect the agreed waiting time. Any charges are subject to the conditions in the previous section.
6. Vehicles and passengers
The vehicle’s make or model may vary while retaining the booked category, capacity and features. Provide the correct number of passengers, luggage and any special requirements so we can assign a suitable option.
During the service, follow safety instructions and use the seat belts provided.
7. Unexpected events and assistance
If CaribeRide cannot provide the service, we will offer an equivalent alternative, rescheduling or a refund for the service not provided, at your choice. In the event of weather conditions or restrictions imposed by the authorities, we will prioritise your safety and coordinate the available options.
You can request assistance or submit a complaint through our WhatsApp channels or at info@cariberidetransfer.com. These conditions are governed by Dominican law and respect consumers’ rights.
8. Services provided by partner companies
CaribeRide may coordinate or subcontract services with companies legally authorised for the relevant activity, without requiring additional customer authorisation and while maintaining the agreed conditions.
The service provider will be responsible for delivering the service, its staff, vehicles, permits, required insurance and any damage attributable to it. CaribeRide will facilitate coordination and assistance with any incident.